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Urgent News :

Buying a mobile phone? Questions to ask in the shop

(Many of these questions also apply to other devices like tablets and laptops)

Internet access

  • Does this phone have internet access? What does this allow the phone to do?
  • Is it possible to filter internet content that is potentially harmful for children?
  • Is it possible to disable the internet browser to prevent my child from surfing the web?
  • If my child accesses wifi from home, how can I ensure that filtering is still in place?
  • How can this smartphone be used to watch films and TV or listen to music? Can I restrict access to content based on age ratings?

Communication

  • What are the ways this device can be used to communicate with people?
  • Are there any settings to prevent video calling?
  • Are there any settings to prevent multiplayer gaming?
  • How can I report unwanted or abusive calls or messages?

Apps

  • Can I prevent my child from downloading apps which are not age appropriate?
  • How can I report an app?
  • Are there any apps which might help protect my child?

Protecting personal information

  • How can you set a PIN to lock the phone when it is not being used?
  • Does this phone have any location services? Are there any settings to prevent my child sharing their location?

Costs

  • How could my child run up a bill using their smartphone? Are there parental controls or ways of restricting spending?
  • How could my child spend money on apps or in-app content? Are there parental controls or ways of restricting spending?